What is UCaaS? Here Is What You need To Know

Unified Communication as a service (UCaaS)

Unified Communications as a Service (UCaaS) is a growing industry that’s catching fire in the business world. Once a favorite among small businesses, it’s now the go-to communications solution for businesses of all sizes. And let’s be real, who doesn’t love a good underdog success story?

Even large enterprises have hopped on the UCaaS bandwagon, and for good reason. As we continue to shift our business operations online via the cloud, UCaaS solutions are quickly becoming the must-have tool for seamless communication.

So, what exactly is UCaaS? Well, it’s a fancy way of saying that you can use one platform to do all your communication tasks, from phone calls and instant messaging to video conferencing and file sharing. It’s like having a Swiss Army knife in your pocket, but for your business communications.

What is UCaaS? 

UCaaS, or Unified Communications as a Service, is a lifesaver in the world of modern business. It’s a powerful blend of internet-based phone and messaging services that come together to create a robust communications platform. 

Companies flock to adopt unified communication because it provides staff with a seamless collaboration experience, no matter where they are in the world. UCaaS solutions work across multiple devices, from computers to desk phones to smartphones, allowing teams to stay connected and productive.

But let’s not stop there, let’s dive deeper into what makes UCaaS so special.

Unified Communications (UC) does exactly what it says on the tin – it brings together all forms of communication, from phone and chat to video conferencing and more, into one unified platform. This integration enhances productivity and provides a wealth of opportunities to interact and collaborate with colleagues and clients alike.

“As a Service” (aaS) is the ultimate delivery model for cloud service and software. Unlike traditional Software as a Service (SaaS), UCaaS is focused exclusively on communication tools and APIs. This streamlined approach makes it the go-to solution for modern businesses looking for a comprehensive communication platform that is accessible from anywhere.

While the ability to work remotely is certainly a compelling reason for companies to adopt UCaaS, there’s much more to it than that. UCaaS solves the problem of uncertainty and confusion that comes from having to juggle multiple separate communication apps. 

With UCaaS, VoIP, video conferencing, instant messaging, and collaboration tools are brought together as one, making it a one-stop-shop for all your communication needs.

How UCaaS really works

UCaaS is a cloud-based solution that you don’t need to worry about installing, configuring or maintaining any complicated hardware, unlike traditional phone systems. It’s like having a personal IT team handling everything for you.

The system uses IP telephony technology, which condenses audio inputs into data packets and sends them over a broadband connection. This technology allows UCaaS to offer various features like voice and video calling without any interruption.

The phone numbers in UCaaS are powered by SIP trunking technology. SIP is like a superhero that initiates, runs, and terminates real-time voice, video, and messaging communication sessions.

But don’t worry if all this sounds too technical. UCaaS is designed to simplify communication and remove all the complexity. All you need is a reliable internet connection, and your UCaaS provider will take care of everything else. It’s like having a personal assistant to handle your communication needs.

Functions of UCaaS 

With UCaaS, you no longer have to worry about complicated internal hardware like VoIP servers or phone lines. It’s managed by third-party providers, which means that all the technical aspects are taken care of for you. You can focus on what really matters – connecting with your team, clients, and customers.

UCaaS offers advanced call routing, call recording, and instant messaging that streamline communication channels. But that’s not all! It also includes one-to-one and multi-participant video conferencing that adds a personal touch to your meetings. And with web conferencing, your guests can join from anywhere in the world.

Collaboration has never been easier with UCaaS. You can manage projects, schedule meetings, and stay connected with team members using real-time messaging. It’s like having a virtual workspace that’s accessible from anywhere, at any time.

Unified communication is cloud-based and hosted in a secure data centre, providing you with easy access to your communication system. You can change call routing and perform other technical tasks with just a few clicks, without the need for technical expertise.

Unified communication has revolutionized the way businesses communicate, making it simpler, more efficient, and more accessible. It’s no wonder that it has become the norm in the business world. With UCaaS, you can focus on what really matters – growing your business and staying connected with the world. 

Why businesses need Unified Communication

Let’s take a quick look at some notable benefits of UCaaS to help you understand why your business need such a communication system. 

Low cost

UCaaS provides more value and is less expensive than traditional phone systems. You can save up to 65% on communication costs by switching to UCaaS. Say goodbye to service contracts, premium add-ons, real estate, and utilities. With UCaaS, you pay a flat rate per user, making it more cost-effective. With Callplicity, you only have to pay $8.99 per month, unlimited users. 

No More Maintenance Headaches

Your IT staff may be tech-savvy, but they don’t like maintaining outdated phone systems. They would rather help employees and scale your company. Traditional systems take a lot of time to configure and maintain, while UCaaS eliminates the complexity of technical telephony tasks.

Don’t Break the Bank

Messaging and conferencing apps can drain your budget. But with UCaaS, you no longer have to pay extra for audio conferencing, online meeting apps, SMS text messaging, helpdesk ticketing, internal file sharing, team messaging software, on-premises telephones, or third-party softphone apps. UCaaS lowers communication costs while keeping productivity high.

Provide Flexibility to Your Team

UCaaS offers flexibility for remote teams by providing a robust communications platform. You don’t have to neglect your remote team as they can work from anywhere without any special equipment. UCaaS offers functionality like phone service, instant messaging, video conferencing, and file sharing, making it easier to collaborate on projects and stay connected.

Lower Operating Costs and Boost Productivity

Allowing employees to work from home can translate into lower operating costs and increased productivity. Recent studies have shown that people who work from home tend to be more productive. 

All they need is a high-speed internet connection, which is now widely available. With UCaaS, you can provide employees with the flexibility they need while keeping communication channels open and costs low.

About Callplicity 

Callplicity is a cloud phone system within an app that offers a comprehensive suite of communication tools, making it easy for businesses to streamline their communication channels. With Callplicity, you get the best of both worlds: powerful features and affordability. 

Say goodbye to clunky, outdated phone systems and hello to a modern and efficient way of communicating. With Callplicity, you can lower your communication costs by up to 65%, giving your business the opportunity to reinvest those savings into growth and innovation. 

Plus, with the flexibility to work from anywhere, your team can collaborate seamlessly and stay productive on the go. It’s time to say hello to the ease and convenience of Callplicity. Check out our affordable plans and pricing